Hello,

I paid $99 USD on September 15, 2026 for a Submagic subscription. The payment was successfully processed and I have received the invoice/receipt.

However, my Submagic account is still showing “Trial Plan”, and the paid features have not been activated.

I have already contacted customer support and confirmed that my intention was to purchase a Submagic subscription, not Thumbmagic.

Could you please help activate the subscription I already paid for on my Submagic account?

Thank you.