Charge for exported Videos not uploaded
complete
S
Steven
Can you guys make it so we are not penalized when we only upload a video to make tests, I see that my plan amount of videos is being counted while all I did was uploading, for instance this last batch I decided to delete them and reupload a different version of the said videos but now I have 26/100 videos already gone. sadness
T
Tsifei Chan
complete
J
Jovan Panetie
open
J
Jovan Panetie
closed
J
Jovan Panetie
Hey there,
I totally understand your position.
But it's not possible, let me explain you why.
Firstly, you have 3 videos for free to test the service.
Then, we are convinced that charging for export would not be the right solution.
Imagine, your client tells you that he doesn't like this broll, or this broll.
Imagine that you made a mistake in the captions and that you only see it after export.
We cannot charge our export customers for this.